Fenvier Co.
Returns & Exchanges
We want you to be happy with your purchase. If you are not satisfied, you may return your item within 14 days of receiving your order.
Required Document
Return Form - Fenvier Co.
Download PDF
01
How To Return Your Order
1.Download and print the return form
2.Fill out the form completely
3.Place the completed return form inside your package
4.Pack the item securely - original packaging preferred
5.Ship the package to the return address below
Please do not send items without the return form.
02
Return Address
Paul Weber
Baumkircherstrasse 32
35321 Laubach
Germany
Baumkircherstrasse 32
35321 Laubach
Germany
03
Return Conditions
-Items must be unused and in original condition
-Items must not be damaged by the customer
-Original packaging should be included when possible
-Return form must be included
-Return must be shipped within 14 days of delivery
Returns that do not meet these conditions may be refused.
04
Important Information
-Customers are responsible for return shipping costs unless the item arrived damaged or incorrect
-We strongly recommend using tracked shipping
-Fenvier is not responsible for lost return shipments
-Returns sent without a return form may not be processed
-Returns sent to the wrong address cannot be processed
05
Damaged or Wrong Items
If you received a damaged or incorrect item please contact us before returning your order. Please include your order number, a description of the issue and photos of the item.
06
Refund Process
Once your return arrives please allow 5-10 business days for inspection and processing. If approved, your refund will be issued to your original payment method. Depending on your payment provider it may take an additional 3-7 business days for the refund to appear.